Refund policy

MAGGIC - RETURN AND REFUND POLICY

Last updated: August 2026

At MAGGIC, all of our products are custom-made and printed individually upon order confirmation. Because each item is produced specifically for you, we maintain a strict policy regarding returns, cancellations, and refunds.

1. ALL SALES ARE FINAL (NO CHANGE OF MIND OR SIZE RETURNS)
Due to the custom, made-to-order nature of our apparel and items:
- We DO NOT accept returns, refunds, or exchanges for buyer's remorse, change of mind, personal design preference, or incorrect size selection.
- Size charts and product descriptions are provided on every product page. Please review all dimensions carefully prior to placing your order.

2. DEFECTIVE, DAMAGED, OR INCORRECT ITEMS
We stand by the quality of our production. If your item arrives damaged, physically defective, or if you received the incorrect item due to a manufacturing error, we will gladly replace it at no additional cost to you.

To be eligible for a replacement, you must strictly follow our Verification Protocol:
- Notification Window: You must contact us at themagalee@gmail.com within 7 days of verified delivery.
- Verification Requirement: You must provide your order number alongside an unedited, high-resolution video and clear close-up photos showing:
  1. The physical product in its entirety with original brand tags attached.
  2. The specific area of the defect or damage.
  3. The original shipping label attached to the packaging.

*MAGGIC reserves the right to inspect and verify the physical authenticity of all claims. Claims submitted with digital modifications, AI-edited imagery, or missing physical package details will be immediately rejected.*

3. AUTHORIZED RETURNS & SHIPPING COSTS
If a return or replacement is authorized by MAGGIC support under special circumstances:
- The customer is 100% responsible for all return shipping costs. Initial shipping costs are non-refundable.
- Returned items must be unworn, unwashed, unaltered, and in their original packaging.
- Returned items sent back to us without prior written authorization from our support team will be discarded and will not be eligible for a refund or replacement.
- Authorized return address:
  MAGGIC
  90 Hoyt Street, Kearny, NJ 07032, United States

4. ORDER CANCELLATIONS
Once an order is submitted, it enters our automated production system immediately. Therefore, orders cannot be canceled or modified after placement.

5. CONTACT US
For any questions regarding our policies or to submit a verified defect claim, please contact us at:
Email: themagalee@gmail.com
Brand: MAGGIC